Verified Customer Reviews
Wondering what others think of Goldco? Click through the tabs below to see real feedback from satisfied investors on Trustpilot.
5 Star Rating, November 2024
“Goldco made my investment process seamless. Their team was professional, responsive, and ensured I felt confident in my decisions.”
Source: Trustpilot
5 Star Rating, November 2024
“From the initial call to the final purchase, Goldco's customer service was top-notch. Highly recommend them!”
Source: Trustpilot
5 Star Rating, October 2024
“I rolled over my 401(k) into a Gold IRA with Goldco, and it couldn’t have been easier. They handled all the paperwork and explained every step.”
Source: Trustpilot
4 Star Rating, October 2024
“Goldco's communication was clear and timely throughout the process. They made what seemed complex feel simple and approachable.”
Source: Trustpilot
4 Star Rating, December 2022
“Investing with Goldco gave me peace of mind. Their buyback program also made me feel secure about future flexibility.”
Source: Trustpilot
1 Star Review, September 2024
“They charge a huge commission on their coins. As the buyer, it was my mistake to allow them to talk me into the purchases I made. Now I know that even if gold prices triple, I won't recoup my investment.”
Source: Trustpilot
Expert Review
When planning for your golden years, securing your financial future is key. For many, that means diversifying into precious metals like gold and silver. But not all gold investment companies are created equal, and that’s where Goldco comes in.
As a retirement financial advisor with over a decade of experience, I’ve seen which companies deliver and which fall short. In this review, I’ll share my honest take on Goldco, a gold IRA company considered by many to be a top choice in 2024, what they do well, where they need improvement, and whether they’re the right fit for your precious metals investment journey.
Ready? Let’s begin!
What Do Other Investors Say About Goldco?
When it comes to investing in precious metals, trust is everything. Flashy websites and bold promises might catch your attention, but they’re not enough to earn your confidence. As I always tell my clients, “A company’s true worth isn’t in what they say – it’s in what their customers say.”
Goldco has earned praise from everyday investors, but it’s not just the average person putting their trust in this company.
Well-known public figures like Sean Hannity and Chuck Norris have publicly endorsed Goldco. They’ve gone beyond just recommending it; they’ve personally opened Gold IRAs with the company and encouraged their own networks to consider Goldco a top precious metals investing option.
While celebrity endorsements add credibility, what matters most is how the company treats its customers. From my research, it’s clear that Goldco has built a strong reputation for delivering on its promises and guiding investors with professionalism and care. However, as we’ll see in the next sections, not all experiences are perfect.
Goldco Ratings (I'm Going to Keep It Real)
To get a clearer picture of Goldco’s reputation, I turned to real customer reviews from trusted platforms, such as TrustPilot, the Better Business Bureau, Consumer Affairs and Business Consumer Alliance. Let’s start with what people are saying:
Here's a snapshot on the TrustPilot Goldco Review page (see below).
Highlights
I have been a Gold Co./ Equity Trust…
“I’ve been a Goldco/Equity Trust client for a year and started with a large initial IRA investment in gold and silver. Since then, I’ve made two additional investments and have been impressed with the professionalism and support from Robin Hubbard and his team. My IRA has already seen excellent returns, giving me peace of mind that I made the right choice to diversify my retirement. Thank you, Robin & Team & Gold Co”
Source: https://www.trustpilot.com/reviews/673794ee9ef5a97cf3afa2e8
Takeaway:
- This review highlights Goldco’s professionalism and the strong returns some clients experience when diversifying with precious metals.
I was fortunate to have picked Goldco…
“I’m so glad I chose Goldco to help with my 401k rollover. Joshua H. made the process simple and easy, answering all my questions with patience. Goldco’s experience and guidance gave me confidence and peace of mind throughout the process. I highly recommend discussing a rollover into precious metals with them!”
Source: https://www.trustpilot.com/reviews/6722bde202c18412507c4b30
Takeaway:
- This review highlights Goldco’s expertise and supportive customer service, particularly for 401k rollovers into precious metals.
Goldco service is top notch.
“Goldco made setting up our first precious metals IRA easy and stress-free. Lou provided personalized guidance, explaining the different types of bullion, their advantages, and the buyback guarantee. We never felt rushed or pressured, and all our questions were answered with care. Highly recommend!”
Source: https://www.trustpilot.com/reviews/672d2642330eaa87e6777884
Takeaway:
- This review highlights Goldco’s personalized service and clear communication, making them a great choice for first-time precious metals investors.
While many customers have great things to say about Goldco, not everyone’s experience has been positive. Here are some common concerns.
Lowlights
Everything that glitters isn't gold
“After investing with Goldco for three years, I decided to sell my silver coins. While my investment appreciated by $40,000, I was disappointed when $30,000 of the profit went to Goldco through their buyback process. I expected a more equitable split based on their advertising. This experience left me feeling misled and financially unprepared for retirement.”
Source: https://www.trustpilot.com/reviews/66996c073bca8034fc48a967
Takeaway:
- This review raises concerns about Goldco’s buyback policies. Be sure to understand terms and fees upfront, especially for selling back your metals.
I do realize gold and silver…
“I opened an IRA with $50,000, but my first statement showed a balance of only $17,000. I understand that gold and silver prices fluctuate, but this drop didn’t match the market trends. To make matters worse, neither Goldco nor Equity Trust could clearly explain why my account lost over 60% of its value. As someone who worked hard for my retirement savings, this experience has been devastating.”
Source: https://www.trustpilot.com/reviews/638a1ea00b7fc02715d1ab85
Takeaway:
- This review highlights the need to clarify all fees and costs before opening an IRA. Ask detailed questions to avoid surprises.
Complete Scam
“If I could give zero stars, I would. Goldco sold me metals that seven reputable distributors refused to buy, citing unacceptable quality. Despite claims of a 7-21% buyback spread, my liquidation was hit with the full 21%, costing me two years of returns and leaving me with no profit on a $50k investment. The custodian, Equity Trust, also charged high fees for storage, shipping, and liquidation. Overall, this experience has been a financial disaster.”
Source: https://www.trustpilot.com/reviews/66611ec14014cad7327cbb8d
Takeaway:
- This review highlights concerns about the quality of metals sold and the buyback process. If you’re considering Goldco, verify the type and quality of metals offered and clarify all fees associated with liquidation.
My Takeaway
Goldco’s ratings are overwhelmingly positive, with 90% of TrustPilot reviews being 5 stars. However, recurring complaints about fees and buyback terms suggest it’s important to clarify costs upfront. Overall, Goldco stands out as a trusted option for diversifying into precious metals.
Now that we’ve reviewed individual experiences, let’s take a closer look at how Goldco is rated across major platforms:
| Trusted Platforms | Rating | # of Reviews | Complaints |
|---|---|---|---|
| BBB | A+ (4.83/5) | 1,140 | 26, 1-star Reviews, some responses |
| TrustPilot | 4.8/5 | 1,559 | 25, 1-star Reviews, some responses |
| Consumer Affairs | 4.8/5 | 1,688 | 12, 1-star Reviews, some responses |
| Business Consumer Alliance | AAA | 1 | None |
With their ratings in mind, let’s explore the features that set Goldco apart.
What Makes Goldco Shine?
Founded in 2011 in Los Angeles, Goldco has built its reputation by focusing on services that meet the needs of retirement investors. Their offerings include:
- Real-Time Market Updates: Goldco provides clients with the latest gold and silver price trends to make informed decisions.
- Government-Approved Metals: Customers can invest in high-quality, government-approved precious metals.
- IRA-Approved Options: Goldco offers metals that meet IRS standards, making them eligible for retirement accounts.
While no company is perfect, these features make Goldco a trusted choice for diversifying retirement portfolios.
Where Could Goldco Improve?
While Goldco has earned a strong reputation, some customers have raised a few concerns worth noting:
- Transparency About Fees: Reports of unexpected charges like commissions and buyback spreads suggest upfront clarity could be improved.
- Buyback Policies: The 7-21% buyback spread often leans toward the higher end, frustrating some investors.
- Promotion Terms: Some customers find the free silver promotion’s fine print unclear.
- Resale Value: A few investors reported challenges reselling metals, raising questions about quality.
These issues may not affect every investor, but asking detailed questions and reviewing terms can help avoid misunderstandings.
Investing Services Offered by Goldco
Goldco makes investing in precious metals easier by offering services designed for both first-timers and seasoned investors. Here’s what they bring to the table:
Professional Guidance
Goldco stands out as a trusted partner in precious metals investing, offering extensive expertise to guide thousands of satisfied customers. Their team is dedicated to educating clients on the benefits of rare metals IRAs, ensuring that investment decisions are well-informed and aligned with long-term goals.
From my own experience discussing options with Goldco, I was impressed by their seamless and informative approach. They carefully walked me through every available choice, explaining how each could impact my financial future. It was clear that their focus is on helping clients succeed, making them a strong choice for those seeking clarity and support in diversifying their retirement portfolios.
User-Friendly Website
Goldco’s website is designed to make precious metals investing easy to understand, even for beginners. Its clear layout and straightforward navigation provide a strong educational foundation, offering resources like free investment guides and FAQs to help answer common questions.
Whether you’re new to gold-backed IRAs or a seasoned investor, the site’s accessible information clears up misconceptions and helps you make informed decisions. With a focus on clarity and personalized guidance, Goldco’s website serves as a solid starting point for anyone exploring precious metals.
Buyback Guarantee
Goldco’s Buy Back program offers investors peace of mind by allowing them to sell their gold, silver, platinum, or palladium back to the company at competitive market prices if their circumstances change. This feature provides both financial flexibility and a sense of security, particularly during uncertain times, making it easier to manage precious metals investments with confidence.
This buy back program has become a significant draw for investors and is even endorsed by public figures like Sean Hannity. The combination of flexibility, security, and competitive buyback rates positions Goldco as a trusted partner for those looking to diversify their portfolios while maintaining an exit strategy if needed.
How To Invest With Goldco
Getting started with Goldco is straightforward, thanks to their wide range of support and resources. Here’s a simple step-by-step guide to help you begin your precious metals investment:
Step 1: Start By Opening Your IRA Account
The first step is opening a Precious Metals IRA with Goldco. From what I’ve seen, their process is hassle-free. Their team handles most of the paperwork and keeps you updated throughout, which is a big plus when you’re dealing with your hard-earned retirement funds.
Step 2: Next, Fund Your IRA Account
You can fund your Precious Metals IRA by rolling over assets from existing retirement accounts like a 401(k), 403(b), savings account, TSP, or another IRA. Goldco’s team will guide you through the process to ensure everything runs smoothly.
Step 3: Choose Your Precious Metals
Once your account is funded, it’s time to choose the precious metals to include in your IRA. Goldco offers a range of options, including gold and silver coins and bars. Rest assured, all their metals are approved for purity, IRA eligibility, and minting standards, so you can invest with confidence.
Pros & Cons
Pros
Specializes in Gold and Silver IRAs, offering tangible assets to secure retirement funds.
Provides certified coins along with market updates and educational resources to support informed investing.
Offers competitive buy-back guarantees and bonus incentives for qualifying accounts.
Receives high praise from customers, reflected in thousands of 5-star reviews, with responsive and professional support.
Cons
Fee transparency could be improved, particularly for storage and custodian costs
Requires a minimum $25,000 investment for Gold IRAs, which may not suit smaller investors
Final Thoughts
Goldco has built a strong reputation as a leader in the precious metals investment industry. With thousands of positive reviews on platforms like BBB, Consumer Affairs, and TrustPilot, it’s clear that many investors trust Goldco to help secure their retirement portfolios. Their emphasis on education, professional guidance, and a reliable buyback program sets them apart in a competitive field.
That said, no company is without flaws. While Goldco’s strengths make it a compelling choice, it’s important to pay attention to potential drawbacks like fee transparency and minimum investment requirements. Taking the time to research their policies, ask detailed questions, and compare options can help you feel more confident in your decision.
Ultimately, whether Goldco is the right fit depends on your specific needs and goals. I hope this review has given you a clearer understanding of what they offer and where they can improve. If you’re still exploring your options, check out my article on the best Gold IRA companies.
Before you decide, let’s address some common questions about Goldco to help you feel fully informed.
Frequently Asked Questions
Yes, Goldco has built a strong reputation as a reliable and credible company. They have an A+ rating from the BBB and thousands of positive customer reviews. Add to that their endorsements from trusted public figures like Sean Hannity, and it’s clear they’re a company focused on delivering excellent service.
Goldco requires a minimum investment of $25,000 to open a Gold IRA. While this may not suit smaller investors, it ensures a focus on clients who are serious about diversifying their retirement portfolios.
Yes, like most Gold IRA companies, Goldco charges storage and custodian fees for maintaining your account and securing your assets. These fees are not always disclosed upfront, so it’s important to ask for a detailed breakdown when setting up your account.
Yes, Goldco makes it easy to sell gold or silver from your Precious Metals IRA. Their buyback program offers competitive prices, often better than market rates, ensuring a smooth process if you decide to sell.
No, the IRS doesn’t allow gold or silver IRA metals to be stored at home or in a safe deposit box. These assets must be kept in an insured depository until you withdraw or sell them. However, if you purchase metals outside of an IRA, you can store them at home or in a secure location of your choice.